Customer Service

Shipping and Delivery: 

We ship within Canada using Canada Post Expedited Parcel Service. Your order will normally be processed and shipped within 3-5 business days. If you have any special shipping instructions or requests, be sure to note them in the comments box in the shipping section of checkout. 
 
In Canada expect arrival time of 5-10 business days depending upon the location. We ship Canada Post expedited Parcel with tracking and guaranteed delivery dates. If you would like your order to be sent for a faster delivery, please note that additional shipping charges will apply. Please contact us for further information at info@jenda.com 
 
US and International orders will take approximately 10-12 business days to arrive but the delivery dates are not guaranteed. There is no tracking number provided for this service. If you would like a tracking number, a guaranteed delivery date or a courier service please note that additional shipping charges may apply. Please contact us for further details at info@jenda.com.Cross-border shipments may incur customs and/or brokerage fees. These charges (if applicable) are the sole responsibility of the purchaser and will under no circumstances be incurred by Jenda PaddleSports. Likewise any customs or brokerage fees applied to international returns will be the responsibility of the returner.  
 

Shipping Rates within Canada:

Accessories: 

 Order Total  Shipping Fee
 <$150  $15.00
 >=$150 Free!!!
 
Boats:
Canoes and Kayaks are oversized and require special shipping arrangements.Rates vary depending on dimensional weight and "ship to address".
The shipping cost of a boat can vary from $75-$200 within Canada.

Paddles:

Paddles are oversized & require special handling charges.

Paddles Over $300        FREE ground shipping
Paddles Under $300      $15.00 ground shipping 

Shipping Rates to the U.S.:

Accessories: 

 Order Total  Shipping Fee
 <$150  $20.00
 >=$150 $9.99
 
Boats:
Canoes and Kayaks are oversized and require special shipping arrangements.Rates vary depending on dimensional weight and "ship to address".

Paddles:

Paddles are oversized & require special handling charges.
Paddles Over $300       $29.99 ground shipping
Paddles Under $300     $55.99 ground shipping  

 

Returns & Replacements

We're not happy unless you are, too. You may return or exchange items within 30 days of purchase excluding shipping charges and any international duties/taxes (if applicable). Products must be returned in their original condition and packaging. Please contact us at info@jenda.com to let us know what you're returning and why. Repack the product in the original packaging and include a copy of your receipt and our return authorization.